Direct marketing is a type of promotion that entails communicating information on a product, service, or company directly to the customers. All promotional information is relayed without intermediaries and any third parties.
1.Why is direct marketing important?
2.Features of Direct Marketing
3.Advantages of Direct Marketing
4.Direct Marketing vs Indirect Marketing
5.Types of Direct Marketing
6.Other Forms of Direct Marketing
7.Direct Marketing Tools
8.Direct Marketing Strategies
9.How can you get started with direct marketing?
10.Direct Marketing Examples
11.Direct Marketing Tips and Best Practices
Emails, online adverts, flyers, database marketing, promotional letters, newspapers, outdoor advertising, phone text messaging, magazine adverts, coupons, phone calls, postcards, websites, and catalog distribution are some examples of direct marketing strategies. Now, while other advertising methods aim to educate prospects about a brand’s services or products, direct marketing solely intends to persuade the recipient to take a specific action. This strategy achieves this by providing calls to action (CTAs) that prompt the customer to act.
Examples of CTAs used in direct marketing include:
•Visit our website or store.
•Call us to get more info on our products or services.
•Subscribe with your email address.
•Purchase from us.
The success of direct marketing strategies is measured by tracking the achievement of the goal. Note that when targeted lists of prospects are used, direct marketing is more effective. Also, picking the appropriate communication channel for a specific business is necessary for success.
Today, many companies that do direct marketing practice permission marketing to eliminate any friction with leads and customers. Moreover, many businesses are turning to services such as SendPulse to boost their direct marketing campaigns. With this service, a brand can effectively promote its products via SMS marketing, email marketing, and web push notifications.
Why is direct marketing important?
✓It helps marketers reach customers fast
✓It is an efficient promotion strategy
✓Direct marketing can be customized
✓Direct marketing allows measuring its efficiency
•It helps marketers reach customers fast. A direct marketing campaign is sure to reach the potential customer quickly. For instance, a marketer can create an email marketing campaign now, and merely two hours later, it will be in the recipients’ inbox.
•It is an efficient promotion strategy. Unlike other strategies, direct marketing allows companies to create targeted campaigns that reach audiences that are genuinely interested in their products or services. This focused nature of these campaigns ensures maximum efficiency when sending out promotional messages. With direct marketing, marketers are saved from sending advertising content to regular lists that are not refined in any way.
•Direct marketing can be customized. Direct marketing allows businesses to create personalized messages using customer data. For example, a company can access useful information such as age, income range, reading and browsing habits, etc. and then use this data to create tailored marketing content for their prospects and existing customers.
•Direct marketing allows to measure its efficiency. Companies and businesses that implement direct marketing techniques can track the success of their campaigns by analyzing things such as the number of customers who have responded to their ads, the revenue earned, and the overall return on investment. Moreover, direct marketing enables marketers to learn how much their prospects are willing to spend on particular products or services.
Features of Direct Marketing
Since direct marketing strategies are focused on communicating a brand message directly to customers, there are certain characteristics that help us differentiate this type of promotion from others.
•Targeting. Direct marketing is successful only if it targets the right people. If you’re going to promote your offer to your entire audience, you risk spending much money in vain. For that reason, direct marketers work with the most interested customers and rely on segmentation tools.
•Database segmentation. Marketers divide their customer base into small groups with some common characteristics which include age, gender, occupation, location, interests, needs, income, etc. This allows them to craft highly personalized offers that will be relevant to each segment.
•Tracking responses. Without monitoring customer responses, you will never know which strategies perform best for your brand. Online direct marketing channels allow users to easily respond to marketing campaigns as well as they let brands to monitor the entire process. Users can communicate with companies via emails, social media channels, chatbots, etc.
Advantages of Direct Marketing
3.Boosts sales to existing and lapsed customers
4.Improves customer loyalty
5.Helps in pushing new business
6.Allows to measure product performance
Direct marketing comes with an array of useful benefits for both businesses and companies. Here are the most useful ones.
Direct advertising allows marketers to target particular groups of customers with customized promotional messages. In turn, businesses are likely to achieve high conversions since they focus their messages on people who are most likely to need their products or services.
Direct marketing that focuses on a particular demographic can help businesses set plausible sales goals and also improve sales results when on a tight marketing budget. With direct marketing, companies can run effective and enterprising marketing campaigns at a small fraction of the cost of mainstream broadcast promotions.
Boosts sales to existing and lapsed customers
Customers are often ready to welcome businesses that show that they understand users’ needs and also those that are keen on building personal relationships. Direct marketing allows to increase sales to existing customers by maintaining their customer records and selecting simple, thought-out marketing techniques for their audience.
Direct marketing also shines when it comes to re-establishing relationships with all customers who have not returned to a company in a while. It helps businesses understand why customers chose to move on and what can rekindle these lapsed relationships. When a business learns what they need to do to improve sales from previous customers, it can keep accurate records to ensure that returned customers get to stay.
Improves customer loyalty
Direct marketing is excellent for building and maintaining relationships with customers and prospects. It allows marketers to personalize both advertising messages and offers to create solid links with customers and also strengthen existing personal connections.
It is good practice to combine direct marketing techniques with customer loyalty programs to increase the bond. Examples of customer loyalty strategies include giving discount offers, sending birthday cards, and inviting customers to upcoming sales events.
Helps in pushing new business
Direct marketing gives business owners an excellent launching pad for their companies. It enables them to effectively communicate with their target market, thus bringing their businesses more sales. Moreover, when marketers implement effective direct marketing techniques for customer acquisition, they can generate genuine fans of their brand and thus grow sales. This strategy also helps new businesses to adapt and respond to market demands.
New businesses can also use direct marketing to:
•Improve sales of specific products.
•Clear discontinued stock.
•Increase customer retention and loyalty
•Follow up on promotional offers.
Allows to measure product performance
Direct marketing is an excellent way of evaluating the appetite customers have for particular products and services. Moreover, this strategy enables marketers to try out new markets, evaluate sales results, and gauge the effectiveness of their sales and promotion tactics. In turn, marketers can easily tweak their campaigns to ensure success. Each time marketers run advertising campaigns, they should monitor and analyze their results so that they can use this information to improve subsequent campaigns.
Direct Marketing vs Indirect Marketing
While direct marketing involves exactly communicating with customers and prospects in a one-on-one manner, indirect marketing entails all marketing techniques that are broadcast to audiences randomly.
How do these marketing strategies compare? With direct marketing, businesses can reap the returns way faster. Moreover, the gains can be measured easily, particularly so if the marketing campaign was thought-out and received well by the audience.
On the other hand, indirect marketing techniques require much time before a business notices gains. For instance, it takes a lot of time to grow a brand on Facebook, Twitter, or Instagram. And it takes a while too to get used to things such as Search Engine Optimization and hashtags. Thus, a business should be ready to wait for a long time to see any returns with indirect marketing.
Which is better? Well, there is no telling here. However, a combination of both approaches proves to be more effective than either of the methods on their own.
Types of Direct Marketing
2 Mobile marketing
3.Web push marketing
Let’s discuss some of the most popular direct marketing techniques implemented by businesses today.
Email is a simple, affordable, and measurable method of communicating with customers. Promotional emails, ads in business emails, newsletters, transactional emails are examples of email marketing strategies that work.
This form of direct marketing involves sending promotional material to users on their mobile devices. Marketers launch mobile marketing to tell about the best deals and sales and to inform about the order status.
Web push marketing
Web push notifications are messages that appear in small rectangular sections at the corner of a mobile or computer screen via the browser a person is using. Web push notifications enable marketers to establish one-on-one communication with subscribers without the need for an address or any other consumer data. Subscribers are simply identified from the information stored in the browsers they use.
This type of direct marketing approach entails creating a chatbot for messaging apps like Facebook, Telegram, WhatsApp. It allows brands to put answering everyday customers' questions on autopilot, make it possible to order right from the messenger and find out more information about a brand.
Tieks by Gavrieli share their recent release of shoes via a Facebook Messenger.
Swelly allows users to make better decisions in a matter of seconds via their Telegram chatbot. It contains a question and two options. Check out below.
Other Forms of Direct Marketing
The list of direct marketing forms does not end there. Some of the other marketing types businesses can use include:
•Social media. Businesses promote and grow their audiences via social media. Social media also helps customers get feedback regarding their products in the form of comments.
•Telemarketing. This approach involves reaching out to potential customers over the phone in a bid to sell specific services or products. It is an excellent tool for finding prospects and following up on marketing campaigns.
•Direct selling. It entails posting mail that promotes brands, products, and services. Direct mail includes catalogs, envelope mailers, and postcards.